Politique de remboursement
VIVE LE BRAND
At VIVE LE BRAND, customer satisfaction is extremely important to us. We want you to shop with confidence knowing that we genuinely care about your experience with our products and our brand.
If something is not right with your order, we are here to help and will always do our best to provide a fair and smooth resolution.
Please read our Return & Refund Policy carefully before making a purchase.
1. Our Commitment to You
We carefully select and inspect our products to ensure quality, functionality, and customer satisfaction. However, we understand that sometimes issues may happen during shipping or a product may not meet expectations.
Our goal is not just to sell products — it is to create a trustworthy shopping experience that customers can rely on.
2. Return Eligibility
You may request a return or refund if:
- Your item arrives damaged
- You receive the wrong item
- Your order is significantly different from the description
- Your product arrives defective or unusable
To qualify for a return:
- The item must be unused and in its original condition
- The item should include original packaging when possible
- Your request must be submitted within 14 days of delivery
We may request photos or additional details to help review the issue quickly.
3. Non-Returnable Items
For hygiene, safety, and product integrity reasons, certain items may not be eligible for return, including:
- Opened beauty or skincare products
- Personal care items
- Used wellness products
- Final sale or clearance items
- Gift cards
If you are unsure whether your item qualifies, our support team will gladly assist you.
4. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue faster, please include:
- Your order number
- Clear photos of the item
- Photos of the packaging if applicable
Once reviewed, we may offer:
- A replacement
- Store credit
- A partial refund
- A full refund depending on the situation
Our priority is making things right for our customers.
5. Refund Process
Once your return or refund request is approved:
- Refunds will be processed to your original payment method
- Processing times may vary depending on your bank or payment provider
- Most refunds are completed within 5–10 business days
You will receive a confirmation once your refund has been issued.
6. Late or Missing Refunds
If you have not received your refund after the estimated processing period:
- Check your bank account again
- Contact your payment provider or bank
- Reach out to our support team for assistance
Sometimes financial institutions may require additional processing time before funds appear.
7. Order Cancellations
Orders may be canceled within a limited time after purchase if they have not yet been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible.
If you need to make changes to your order, please contact us as soon as possible after placing it.
8. Return Shipping
Depending on the reason for the return:
- Customers may be responsible for return shipping costs
- In cases involving damaged, defective, or incorrect items, VIVE LE BRAND may cover return shipping or provide a replacement
We always aim to handle each case fairly and reasonably.
9. Fraud Prevention & Fair Use
To protect both our customers and our business, VIVE LE BRAND reserves the right to:
- Refuse suspicious refund requests
- Deny returns that do not meet policy requirements
- Limit excessive return activity
We believe in fairness, transparency, and respectful customer relationships.
10. Need Help?
We understand that every situation is unique.
If you have questions about your order, return eligibility, or refund status, our support team is always here to assist you with care and professionalism.
Thank you for shopping with VIVE LE BRAND.
VIVE LE BRAND
Modern Essentials for Everyday Living.
